Help Center 

Having trouble signing in? Don't worry, we can help you.

I forgot my password

Not to worry, you can set a new password by following the simple password recovery steps:

1. To create a new password click I forgot my password on the Manager Center sign-in page.
2. Enter your email address, as given when you set up the account.
3. Answer your secret question.
4. Create a new password.

I don't know either my email or password.

If your company currently has a Manager Center account, contact your Corporate Operations to be added as a New User. You will receive an email with sign-in information.

Please contact us by email or phone if any of the following situations apply to you:

• I never received a Welcome Email.
• My Property Management company has switched ownership
• I do not currently have properties listed on MyNewPlace.com

My Account has been locked.

If an incorrect password is entered three times, your account will be locked. If your account has been locked, you can reset your password by clicking Reset Your Password from Locked Account Notification page. When you create a new password your account will be unlocked at that time.

My email and password do not match

• Sign-in forms are case sensitive. Please check to see if you are entering the correct capitalization structure.
• If you have previously signed into Manager Center, please click on I forgot my Password and follow the steps to create a new password.
• If you have never signed into Manager Center, please refer to your Welcome email for your current email and password.

I know my email address and password but want to change one or both

If you know your registered email address and password and want to change them, you must first sign into Manager Center.

• To change your email address, click on Edit My Contact Info under the My Account section. Make changes and click Save Changes.
• To change your password, click on Change Password under the My Account section. Enter your new password information and click the Change Password button. A reset password confirmation will be sent to your email.

What if I have not received my Password Reset email?

The password reset email will be sent immediately to the email address noted. If you do not receive the reset password email within a few minutes, please try one of the following:

• Please check to see if the email address provided is correct.
• Check your spam or bulk email folder. Depending on the settings of your email program (Outlook, Eudora, etc.) or email provider (AOL, Hotmail, Yahoo, etc.), your reset password email may have been sent to your spam or bulk email folder instead of your inbox.

Remember to add MyNewPlace Client Services to your email safe lists to ensure the receipt of future emails.

If you do not receive your reset password email, contact Client Services, 1-800-597-6510.